Free Owner Overload Check for Established Auto Shop Owners.
Auto shop team decisions can be a challenge. You often need to help your team decide what to do in tricky situations. Your service advisor needs an answer. Someone has a question about a parts return. A routine customer concern reaches your desk because no one is sure who can resolve it. None of those …
Your service advisor is buried, so you answer the phones. A technician needs help making a decision, so you stop what you are doing. A customer has a concern, a part needs to be found, or a process breaks down—and once again, you fill the gap. You tell yourself you are helping the team. After …
Most auto shop owners eventually realize something: Time doesn’t come back by working harder.It comes back when the business stops depending on you for everything. That’s what many owners start to see when they focus on time ownership. They look at their calendar.They try to protect time.They begin to notice where interruptions come from. And …
Most auto shop owners believe they understand their role. They work long hours, solve problems, and step in wherever needed.That feels like ownership. But here’s the reality many owners eventually face:Being busy doesn’t mean you’re operating in the right role. The role you intend to have and the role you’re actually operating in are often …
It’s easy as an owner to think of performance & accountability as something to measure in others. What we want in team members and how it will help our auto shop. This way of thinking may seem fine on the surface but when we dig deeper we can take action to build the environment where …
When I think of the shift from technician to auto shop owner it can be eye-opening for many. For a technician transitioning to an owner, these auto shop owner mindset tips are particularly transformative. Even a seasoned owner can review and refresh their mindset. Here’s how each tip can help the business grow and lead …
I had the opportunity to chat with Isabel Alexander from Seasoned Women Serious Business podcast, on my journey into auto shop ownership, from a career in banking and growing up in a family business. We discuss managing vs leading, the opportunities for women in the automotive industry and the value they bring. Women tend to …
Just as babies need to crawl before they walk, businesses need to survive before they thrive. Keeping this in mind during a crisis is key to staying focused on the bigger picture. Whether it is a local or global crisis it is important to understand where your thoughts are at, to best serve your business …
This year’s theme is Performance Driven. I found my tribe. Women who are building leadership skills that help them grow both personally and professionally. There is a vibe at this event I enjoy. Women from all areas of the auto care industry in one room who are making a difference in the industry. Getting different …
The Debate This is a topic I often have with business owners. It can be a controversial topic because it can feel personal. Some will say it can work and others will say it can’t. I say it depends. It depends on your mindset going into the working relationship. As a result you or …
Whether you’re a new business owner or have been a business owner for decades there are lessons to be learned at each of the 5 stages of business. The key word being learned. While most owners look for ways to be more profitable, profitability is only one part of achieving a healthy business. A healthy business is one that …
I had some recent conversations with small business owners. All looking for ways to improve an area of their business. The conversations had to do with Sales, Profits, Processes, Customers or Teams. I thought it was interesting, how the conversations and questions came back to teams. The fact is you can’t grow your business alone …