With all of the responsibility a shop owner has, it’s easy to get caught up in the day to day and not look at the bigger picture. When we take a moment to reflect on a regular basis, we realize the solutions. After all “A problem is a decision you haven’t made.” – Todd Herman.
Most owners tell me their challenge is in one or more of three areas.
- Finding and retaining quality technicians –
- Everyone wants more quality customers –
- They’re not getting a good return on all of their effort –
Yet some shops (the high-performers) are making it happen. They don’t get caught up in the problems or challenges. They accept them and expect them.
- Address them by focusing on the solutions
- Map out their plan
- Implement
- Review