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Focus On The Solution, Not The Problem – ATRA EXPO Las Vegas

Focus on the Solution, Not the Problem

With all of the responsibility a shop owner has, it’s easy to get caught up in the day to day and not look at the bigger picture. When we take a moment to reflect on a regular basis, we realize the solutions. After all “A problem is a decision you haven’t made.” – Todd Herman.

Most owners tell me their challenge is in one or more of three areas.

  • Finding and retaining quality technicians –
  • Everyone wants more quality customers –
  • They’re not getting a good return on all of their effort –

Yet some shops (the high-performers) are making it happen. They don’t get caught up in the problems or challenges. They accept them and expect them.

  • Address them by focusing on the solutions
  • Map out their plan
  • Implement
  • Review

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