With all of the responsibility a shop owner has, it’s easy to get caught up in the day to day and not look at the bigger picture. When we take a moment to reflect on a regular basis, we realize the solutions. After all “A problem is a decision you haven’t made.” – Todd Herman.
Most owners tell me their challenge is in one or more of three areas.
- Finding and retaining quality technicians –
- Everyone wants more quality customers –
- They’re not getting a good return on all of their effort –
Yet some shops (the high-performers) are making it happen. They don’t get caught up in the problems. They address them and they focus on the solutions. Then they map out their plan. They implement. They review.