Culture: Your Competitive Advantage

Most owners and leaders are so busy with the day to day of their business, it leaves little time to work on their business. I get it because it happened to Tony and me in the early years of owning our transmission shop. No words of wisdom suddenly made us see the light. We were simply tired. Tired of going at hectic pace and how it was affecting our relationship.

We unpacked what was happening. 

  • Too many demands on ourselves 
  • Not enough team accountability  
  • Accommodating the wrong customers

The next step is a big one. Is the pain greater than the pain of changing?

No one can make that decision but you. No matter how many books you read or quick tips, tricks or hacks you want to try first, eventually you will realize the shop environment needs to change.

If not, you are leaving your business to chance. Chance comes with a lot of hoping and wishing things will get better on their own. I can tell you, a business that is built to thrive, (be profitable, sustainable, and enjoyable) does not happen by chance. It takes thinking, planning and doing at a pro level.

Think about places you have worked before.

  • Who was the best boss you had? 
  • What characteristics did he/she have? 
  • Why did that person the stand-out?
Culture: Your Competitive Advantage

When I speak with shop owners/leaders many realize that their shop culture evolved over time on its own. They didn’t intentionally build it. It’s not because it isn’t important. It’s because they are busy putting out fires. There is a lot to owning a shop and because family and friends may not understand, it can even be isolating at times.

Culture Starts With You.

You are the foundation of your business. You are in control of more than you know because you are capable of more than you realize.

  • Start with core values.
  • Vision – 12 months out.
  • Assess your culture now.
  • Track your leadership progress.

“We change our behavior when the pain of staying the same becomes greater than the pain of changing. Consequences give us the pain that motivates us to change.” – Dr. Henry Cloud & Dr. John Townsend

For Tony and me, our relationship was important to both of us. We were building our dream together. As we grew so did our business and our purpose.  At first, we saw ourselves as a resource to our community, then it extended to our team and industry peers. Finally, as resource to the next generation coming into the auto industry. Helping them see it as a viable career option. We became involved with activities that supported each of these parts of our business.

A Great Culture Empowers Your Team.

If you would like to turn your culture into your competitive advantage, to attract, develop and retain the right team members. Join me on Tuesdays 2:00 pm ET when I go live with 15-minutes of business/leadership training. Shift your perspective and take away one action item to better your leadership and your business. starting soon. Sign up for reminders here.  I look forward to meeting you and seeing you there. Do not leave your business to chance. Change starts with you and you are capable of more than you realize.

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