Focus On The Solution, Not The Problem – ATRA EXPO 2018 Las Vegas

With all of the responsibility a shop owner has, it’s easy to get caught up in the day to day and not look at the bigger picture. When we take a moment to reflect on a regular basis, we realize the solutions. After all “A problem is a decision you haven’t made.” – Todd Herman.

Most owners tell me their challenge is in one or more of three areas.

  • Finding and retaining quality technicians –
  • Everyone wants more quality customers –
  • They’re not getting a good return on all of their effort –

Yet some shops (the high-performers) are making it happen. They don’t get caught up in the problems. They address them and they focus on the solutions. Then they map out their plan. They implement. They review.

We’re capable of more than we realize

When Jody Devere, asked for my thoughts on developing women leaders in the aftermarket, I was happy to contribute because Jody is someone who I’ve respected for years.

Women in male-dominated industries can go unnoticed. Not be recognized for their contributions and results. In many cases, it’s simply because women don’t realize how much they are capable of. Typically women excel at soft skills. Studies have shown that soft skills are key to leadership and the automotive industry is starting to take notice.


Maryann Croce
Owner, Croce’s Transmission Specialists

“Shop owners as well as our industry can encourage women to be part of it by being a mentor. Be an example of professionalism every day. Look for the skill sets that good leaders and managers require. Listening being at the top. Define what leadership looks like in your company. Create a culture for sustainability.

“Women can own their story and journey of experiences, accomplishments, and lessons learned. It’s their creditability, makes them relate-able and may inspire a future leader or manager.”

Here’s the link to the complete article.

The automotive industry has many viabel career opportunities for women in sales, operations, marketing, sales, finance, and HR departments. Lot’s of the same skills used in other fields and industries are transferable. Women have been know to make wonderful service advisors, technicians and marketing managers. Because women typically score high in emotional intelligence (EQ) positions that involve understanding customers/clients and team members are usually a great fit.